How to Update Sense

Updating Sense System Software

Sense is the operating system that powers your Innuos device.
It manages everything, from your music library management and settings to playback behaviour and connections with devices like USB DACs and network streamers.

Sense also provides the user interface via the Innuos Sense app or dashboard, allowing easy remote control and system management.

To ensure reliable performance and access to the latest features and fixes, it’s important to keep Sense regularly updated and recommended as one of the first things to do during your initial system setup.

Requirements

For Sense system Updates to work properly your Innuos system must be connected to a local network with a reliable internet connection. System Updates will not work without an internet connection. Highly restricted network environment connections with restricted security profiles or unreliable network/internet connections may also interfere or severely degrade the System Update process and ultimately render it inoperable.

Network connection with Internet access;
Reliable and performant network/internet connection;

For a reliable network/internet connection a direct Ethernet cable network connection to the internet router/gateway is always to be preferred and advised. The use of network range extenders or bridges (Powerline or Wi-Fi) may be prone to network glitches, instability and therefore unreliability – so this shouldn’t be the first choice for a reliable network connection. If you are finding issues with that setup then please try a direct cable connection instead. An interrupted or corrupted System Update due to a bad or unreliable network connection can lead to issues with Sense system operation.

Check for System Updates

The system will alert you to a system update in several ways:

An alert on the ‘System selection’ page when looking for the system via Sense app or my.innuos.com
A notification in the System Events area of the HOME tab.
It can also be checked manually by proceeding with the System Update section as outlined below.

Open the Sense dashboard, then go to > SYSTEM > SETTINGS > System Update

1. Open your Innuos systems Sense dashboard via my.innuos.com or the Innuos Sense app and go to the SYSTEM page;

2. On the SYSTEM page go to the SETTINGS page;

3. On the SETTINGS page available options open the System Update page;

4. The System Update page will check for any available System Updates and show the results. If there are System Updates available you will find all details such as the currently installed version, the target (latest) version available to update to, a short “what’s new” information and an option to read a detailed changelog. Starting with the Sense 2.3.5 system release, you have now an option to display notifications for any newly available System Updates – we do recommend to keep it enabled. You may press/click UPDATE NOW to start the update process immediately;

5. Before or while the System Update is ongoing you may always check the changes that the System Update brings with it, by pressing/clicking SEE ALL CHANGES or the CHANGELOG buttons. Click CLOSE to return to the System Update page.

You can also read full changelogs directly via our Community Forum too.

6. When the System Update process is started it will show its progress and detail the target version and any ongoing steps. It will run automatically all the required steps.

If the available system update is several versions newer than what is currently installed, the system will download and install these sequentially and automatically restart between each version before progressing to the next. Please allow all System Updates steps to complete – do not interrupt, power down or restart until they are completed.

Please bear in mind that some Sense updates are longer than others. Depending on your internet connection speed/performance they may take a while to complete. Do not interrupt any ongoing System Updates. Please do not interrupt the process, do not power down or restart the unit until it completes. If you are unsure of the update progress, go back to the my.innuos.com web service, reopen the Sense dashboard and then follow up on any remaining System Updates.

7. Once all System Updates steps are completed the unit will restart. Upon the restart the System Updates page will refresh a final SYSTEM UPDATED SUCCESSFULLY message with the current Sense version installed. You may DISMISS it to return to the Sense dashboard;

If for some reason the Sense update didn’t progress for long or it did not complete successfully, depending on the issue, you may receive an error on screen or none. Give it some time to allow it to complete. Then try to restart your Innuos system and then try again to update the system. If you’re still unable to complete the System Update then please get in touch with our Support.

Was this article helpful?

Like 0 Dislike 0